Has it been longer than 24 hours since you submitted a request to reset your password?
If so, you will need to start the password reset process again. If not, we recommend checking your Junk or Spam folder for the password reset email. If the password reset email was sent to one of these folders, try to move it to your Inbox or copy and paste the link into your browser.
Still not working? Feel free to chat with our Customer Support team Monday thru Friday 8 AM to 6 PM Central Time. If your issue occurs after normal business hours, just send us an email and we will gladly assist you with this issue.