Password Reset Not Working – Match

Having trouble resetting your password? This guide explains why password reset links may not work and how to receive your reset email successfully.

If your password reset link isn’t working:

Check the link’s validity: Password reset links are only valid for 24 hours.
Request a new link: If the link has expired, go to the Sign-In page and request a new password reset link.

If you haven’t received the password reset email:

Check your email folders: Look in your Junk/Spam, Social, or Promotions folders.
- If found, move the email to your Inbox.
- Copy and paste the password reset link into your browser if clicking doesn’t work.
Verify your email address: Make sure you are entering the email registered to your account.
- Check for other emails from Match in your inbox to confirm the correct email address.
Contact Support: If you still can’t reset your password, contact us here.
- Include the following information to help locate your account:
  - Full Name
  - Email Address
  - Username
  - Zip Code
  - Details about the issue you’re experiencing