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Unable to Sign In

Having trouble signing in? Review the following troubleshooting for help:

Email Address/Password Issue

  • If your password auto-populates for you, try typing the password in manually.
  • If that doesn't work, click here to enter your registered email address, and we will send you a password reset email.
  • If your email address is not recognized in the Forgot Password field, make sure you're entering the email address associated with your Match account. If you have multiple Match accounts, make sure you enter the right one.

Some other possibilities:

  • If you're a paid subscriber, check your financial account to see if we've returned your subscription charge. If a mistake has been made on our part, please contact us immediately so we can make it right.
  • If you reset your password using the Forgot Password form but you're still unable to sign in, make sure you're accessing the U.S. sign-in page by navigating to https://us.match.com.
  • If you are copying and pasting your password into the password field, be sure you did not copy a blank space before or after the password.
  • If you're sure you have the right email address, and it's not being accepted, there may be a larger issue to address. Contact us, and we'll get it taken care of as quickly as possible.