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Canceling

Canceling a Subscription

If you don't have a paid subscription (or if you have already turned off your auto-renewal), you can cancel your membership by logging into your account and visiting the Manage Subscription section on your Account Settings page.

When you cancel your membership, we immediately Hide your profile and photos from other members. Should you wish to rejoin the Match community, all you have to do is sign in and reactivate your account.

Your information will be retained in accordance with our Privacy Policy.

If you want to cancel your subscription (turn off auto-renewal), please click here. Or watch the video below for step-by-step instructions on how to cancel your subscription from your desktop.

Canceling Additional Features

If you purchased additional features for your subscription (like Private Mode for example), you can cancel those additional features without cancelling your basic subscription.

To cancel an additional feature, simply follow the steps below.

*Please keep in mind that if you cancel your Platinum subscription, you will not be able to downgrade to one of our lower subscription tiers (Bronze or Silver) at this time. 

 

iOS app - Canceling or Turning Off Auto-Renewal:

If you purchased a Match subscription through the iOS App, any cancellations will have to be done through Apple directly.

Follow these steps to turn off your auto-renewal on your iPhone:

  1. Launch the App store on your iPhone
  2. Tap on the Profile icon on the top right of the app store
  3. Tap on Subscriptions
  4. Tap on “Cancel Subscription” in red at the bottom of the screen
  5. Tap on “Confirm” on the pop-up to save your changes.

If you would like further information or assistance, please contact Apple directly by clicking Here.

On the Match app

  1. Log in to your Match account, and tap on the “Profile” icon at the bottom of the screen.
  2. Tap on the gear icon at the top of the page.
  3. Tap on “Manage Account.”
  4. Tap on "Manage Subscription"
  5. Enter your Password
  6. Tap on “Subscription Status.”
  7. Locate the additional feature you want to cancel, and tap on the "Deactivate" link to the right of that feature.
  8. If you're prompted to confirm that you want to cancel, tap on Yes.

On the Desktop site:

  1. Log in to your Match account, and click on the gear icon in the navigation bar at the top of the screen.
  2. Click on “Manage Subscription.”
  3. Enter your Password
  4. Click on “Subscription Status.”
  5. Locate the additional feature you want to cancel, and click on the "Deactivate" link to the right of that feature.
  6. If you're prompted to confirm that you want to cancel, click on Yes.

On the Mobile Site:

  1. Log in to your Match account, and tap on the “Profile” icon at the bottom of the screen.
  2. Tap on the gear icon at the top of the page
  3. Tap on "Manage Account"
  4. Tap on “Manage Subscription.” 
  5. Tap on “Subscription Status.”
  6. Locate the additional feature you want to cancel, and tap on the "Deactivate" link to the right of that feature.
  7. If you're prompted to confirm that you want to cancel, tap on Yes.

You will still be able to use the additional feature until the End Date shown on the Subscription Status page. That particular feature simply won’t renew with the rest of your subscription package on your next renewal date.

After you cancel an additional feature, you'll notice the Deactivate link changes to say Reactivate instead. If you want to add that feature back to your subscription, simply click on the Reactivate link.

Please keep in mind that this will not cancel your basic subscription package. These steps will only cancel the subscription add-ons. 

Canceling a Free Trial

If you currently have a free trial and you want to make sure you're not charged at the end of the trial period, you'll need to resign your subscription. To do this, simply visit the Manage Subscription section on your Account Settings page.

For your security, you'll need to re-enter your password as part of this process. Then follow the directions to resign your trial subscription. This process includes several steps, so make sure you fully complete the process before exiting the site.

You can always contact our Customer Care team if you need help. We can check your current subscription status and assist you with resigning your trial subscription.

Please keep in mind that resigning a free trial will immediately end your subscription benefits. If you want to turn your free trial back on after you've resigned it, you can usually do so from the same Manage Subscription page linked above, as long as your trial period hasn't ended yet. If you do this, you'll also be turning the auto-renewal back on, which means you will be charged at the end of the trial period.

Need Help? Log into your account to chat or text with us between 8:00 AM and 5:00 PM Central Time. Monday through Friday.