Canceling
1. Canceling a Subscription (Desktop or App Store)
To cancel your subscription (turn off auto-renewal), click here or watch the video below for step-by-step instructions from your desktop.
Note: If you cancel a Platinum subscription, you won’t be able to downgrade to Silver or Bronze at this time.
🍎 iOS App (via Apple)
If you subscribed through Apple, follow these steps on your iPhone:
- Open the App Store
- Tap your profile icon (top right)
- Tap Subscriptions
- Tap Cancel Subscription
- Tap Confirm
For further help, contact Apple directly.
2. Canceling Add-On Features (e.g., Private Mode)
You can cancel individual features without canceling your full subscription. These features will simply not renew at your next billing cycle.
📱 On the Match App
- Log in and tap the Profile icon
- Tap the gear icon
- Go to Manage Account > Manage Subscription
- Enter your password
- Tap Subscription Status
- Find the feature and tap Deactivate
- Confirm by tapping Yes, if prompted
💻 On Desktop
- Log in and click the gear icon
- Click Manage Subscription
- Enter your password
- Click Subscription Status
- Click Deactivate next to the feature
- Confirm if prompted
📲 On Mobile Web
- Log in and tap the Profile icon
- Tap the gear icon
- Tap Manage Account > Manage Subscription
- Tap Subscription Status
- Tap Deactivate next to the feature
- Confirm if prompted
- After canceling, the feature stays active until its end date.
- The “Deactivate” link will change to “Reactivate” if you wish to re-enable the feature.
- These steps cancel only add-ons, not your main subscription.
3. Canceling a Free Trial
To avoid being charged after your free trial:
- Visit Manage Subscription in your Account Settings
- Re-enter your password
- Complete all steps to cancel
Note that canceling a free trial immediately ends your access.
You can turn your trial back on before it ends, but auto-renewal will also be re-enabled.
4. Canceling Your Membership or Account
If you're not subscribed—or already turned off auto-renewal—you can cancel your membership:
- Log in to your account
- Go to Manage Subscription in Account Settings
- Choose to cancel your membership
- When canceled, your profile and photos will be hidden.
- To return, just sign in and reactivate your account.
- Your data is retained per our Privacy Policy.
Need Help? Log into your account to chat with us between 10:00 am and 3:00 pm Central Time. Monday through Friday.