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Subscription Errors

Having trouble making a purchase or subscribing to Match? There are a few reasons you could receive an error when subscribing:

  • Is the credit/debit card number entered correctly?
  • Is your card's security code/CVV entered correctly?
  • Has your credit/debit card expired?
  • Have you exceeded your credit limit?
  • Is the billing address entered correctly?
  • Is there a block on your account or card from your financial institution? 
  • Have you tried a secondary method of payment or credit card?

 

If you're still experiencing issues, you can reach out to your financial institution directly to ask if there are any blocks on your card or account that could prevent you from making a purchase with us. If the issue still isn't resolved, you can reach out to support here.